Higher Administration & IT
S5 and S6 pupils studying Higher will complete the following compulsory units:
Candidates sit an external exam which is marked and graded by the SQA.
- Administrative Theory and Practice
- IT Solutions for Administrators
- Communication in Administration
Candidates sit an external exam which is marked and graded by the SQA.
Skills and knowledge developed during this course includes:
- using a range of complex functions of the following IT applications — word processing, spreadsheets, databases, desktop publishing and presentation software — in both familiar and unfamiliar contexts
- using technology, including the internet, for electronic communication in both familiar and unfamiliar contexts
- organising, managing and communicating relatively complex information to a range of audiences
- managing the organisation of events
- procedures for organising and supporting meetings/events
- solving problems in an administrative-related context
- knowledge and understanding of administration in the workplace and its importance
- knowledge and understanding of key legislation affecting administration and its implications for organisations
- knowledge and understanding of the impact of IT on the working practices
- knowledge and understanding of effective teams and time and task management
- knowledge and understanding of the features of good customer care and the benefits of good, and consequences of poor, customer care
